PURCHASES, RETURNS, REFUNDS, SHIPPING & TAROT READING POLICY

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Effective Date: September 15, 2026
Last Updated: September 15, 2026

This policy applies to purchases made through witchplease.shop, including physical products, digital products and tarot reading services.

1. ALL SALES ARE FINAL

Witch Please does not offer voluntary returns, refunds or exchanges.

All purchases are considered final at the time the order is accepted.

This includes purchases of:

• crystals;

• spell jars;

• spiritual supplies;

• décor;

• tarot decks;

• oracle decks;

• candles;

• jewellery;

• herbs;

• clothing;

• other physical products;

• digital products; and

• other merchandise sold through the Website.

We do not provide refunds or exchanges simply because a customer:

• changes their mind;

• ordered the wrong item;

• ordered the wrong size;

• no longer wants the product;

• dislikes the appearance of a natural product;

• expected a different metaphysical effect; or

• otherwise decides they do not want the purchase.

Nothing in this policy excludes or limits a right or remedy that cannot legally be excluded under applicable law.

2. LEGALLY REQUIRED RIGHTS

Although Witch Please does not offer voluntary returns or refunds, nothing in this policy is intended to remove consumer rights that apply by law.

If applicable law gives you a right to cancel an agreement, obtain a refund, receive a remedy for defective goods, or exercise another statutory right, that right remains unaffected.

Where a legally required remedy applies, Witch Please will comply with the applicable legal requirement.

3. DAMAGED OR INCORRECT ITEMS

If an item arrives damaged, defective or materially different from what was ordered, contact us as soon as reasonably possible at:

divineinsight.wp@gmail.com

Please provide:

• your order number;

• your name;

• a description of the issue; and

• photographs or other information that may help us assess the situation.

We may request additional information or photographs.

Where a remedy is legally required or otherwise appropriate, Witch Please may provide a replacement, repair, refund or other remedy.

This section does not create a general voluntary return or refund policy.

4. NATURAL AND HANDMADE PRODUCTS

Many Witch Please products are natural, handmade, artisan-made, vintage or individually created.

Natural variations are expected and may include differences in:

• colour;

• shape;

• size;

• texture;

• inclusions;

• markings;

• finish;

• pattern; and

• appearance.

Such differences are not necessarily defects and do not create a right to return or refund a product.

Product photographs may show representative products unless a listing specifically identifies the photographed item as the exact item being sold.

5. DIGITAL PRODUCTS

Digital products are final sale.

Once a digital product has been delivered, downloaded or access has otherwise been provided, Witch Please does not voluntarily provide refunds, returns or exchanges.

Customers are responsible for ensuring that their device, software and internet connection are compatible with the digital product.

If you experience a genuine technical problem preventing access to a purchased digital product, contact:

divineinsight.wp@gmail.com

We will make reasonable efforts to help resolve the technical issue.

Nothing in this section limits any statutory right that cannot legally be excluded.

6. TAROT READINGS

Tarot readings are spiritual and interpretive services provided for entertainment, reflection and personal spiritual exploration.

A tarot reading does not guarantee future events or outcomes.

Witch Please does not provide medical, psychological, legal, financial or other professional advice through tarot readings.

Customers are responsible for decisions they make following a reading.

6.1 Reading Appointments

Tarot readings are conducted by video call.

Customers are responsible for:

• providing accurate contact information;

• being available at the agreed appointment time;

• having a suitable device;

• having a functioning internet connection; and

• ensuring that their video-call technology works.

6.2 Missed Readings

If a customer does not attend a scheduled reading without contacting Witch Please in advance, the appointment may be considered used and no refund will be provided.

Witch Please may, at its discretion, offer a rescheduling opportunity.

Any such accommodation is discretionary and does not create a general cancellation or refund right.

6.3 Inappropriate Conduct

Witch Please reserves the right to end or refuse a reading where a customer engages in abusive, threatening, harassing, discriminatory, sexually inappropriate or otherwise unsafe conduct.

Where permitted by law, no refund will be provided where the service is terminated because of the customer's inappropriate conduct.

7. SHIPPING

Witch Please offers worldwide shipping where available.

Shipping charges and available shipping options will be displayed at checkout.

Delivery times are estimates and may vary significantly depending on:

• destination;

• carrier;

• customs;

• weather;

• holidays;

• postal disruptions;

• international transportation;

• border processing; and

• other circumstances beyond Witch Please's control.

Witch Please cannot guarantee a specific delivery date unless expressly stated otherwise.

8. INTERNATIONAL CUSTOMS, DUTIES AND TAXES

Customers outside Canada are responsible for understanding and paying any applicable:

• customs duties;

• import taxes;

• brokerage fees;

• customs charges;

• local taxes; or

• other charges imposed by the destination country.

Witch Please does not control these charges.

Customers are also responsible for ensuring that products ordered are legally permitted to enter their country.

Certain products, including herbs, plant materials, natural materials, candles, oils or other goods, may be subject to restrictions in some jurisdictions.

Witch Please is not responsible for delays, confiscation, destruction or refusal of entry resulting from destination-country laws or customs requirements, except where applicable law requires otherwise.

9. SHIPPING INFORMATION

Customers are responsible for providing an accurate and complete shipping address.

If an order cannot be delivered because incorrect or incomplete information was provided, additional shipping charges may apply to resend the order where permitted by law.

10. LOST OR DELAYED PACKAGES

If tracking information indicates that a package has been delivered but you cannot locate it, contact us promptly.

We may ask you to:

• check the delivery location;

• check with household members or neighbours;

• contact the carrier; and

• provide relevant tracking information.

Witch Please will make reasonable efforts to assist with shipping problems.

11. REFUSED OR UNCLAIMED INTERNATIONAL PACKAGES

If a customer refuses delivery, fails to collect a package, or provides an address that prevents delivery, the package may be returned to Witch Please.

Any applicable reshipping costs may be charged to the customer where permitted by law.

12. CANDLE SAFETY

Candles sold by Witch Please must be used responsibly.

Never leave a burning candle unattended.

Keep burning candles away from:

• children;

• pets;

• curtains;

• paper;

• clothing;

• furniture;

• other flammable materials; and

• drafts.

Use candles on an appropriate heat-resistant surface.

Do not move a candle while it is burning or while wax is hot.

Stop using a candle when appropriate according to its supplied safety instructions.

Failure to follow candle safety instructions may result in fire, burns, property damage or other injury.

13. HERBS AND SPIRITUAL MATERIALS

Unless expressly stated otherwise, herbs and similar products sold by Witch Please are intended for spiritual, ritual, decorative or metaphysical use.

Do not ingest products unless the product listing specifically identifies the product as intended and suitable for consumption.

Do not assume that a herb, oil, powder, crystal or other spiritual product is safe for ingestion, topical application, burning or use around animals.

Customers are responsible for researching appropriate use and following all supplied safety information.

14. METAPHYSICAL PRODUCT CLAIMS

References to spiritual, energetic, magical, symbolic or traditional properties of products describe beliefs, traditions or commonly attributed associations.

They are not guarantees.

Witch Please does not guarantee that a product will:

• attract money;

• improve health;

• cure an illness;

• attract love;

• alter another person's behaviour;

• remove negative energy;

• provide protection;

• change future events; or

• produce any other particular outcome.

15. CONTACT

For questions about orders, shipping, digital products or tarot readings:

Witch Please
Ontario, Canada
Email: divineinsight.wp@gmail.com
Website: witchplease.shop

Last Updated: September 15, 2026